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Repairs & Diagnostics

Plumbing Repairs

Most repair calls start with a symptom and end up somewhere else entirely. We find the cause before we start replacing parts, and we say so when a repair is not the right thing to spend money on.

Diagnosis comes before parts

A repair call almost always starts with a symptom rather than a cause. Water on the basement floor. A faucet that drips no matter how hard the handle gets turned. Pressure that used to be fine and is not any more. The symptom tells you where the water ended up, which is frequently nowhere near where the problem started.

So the first part of the visit goes into finding out what is actually wrong. That usually means a gauge on a hose bib to read static pressure, a look at what the pipe is made of, and ruling out the cheap explanations before moving to the expensive ones. It takes longer at the front end. It stops you paying for the same problem twice.

Thirty-five years in the trade mostly teaches you what a symptom does not mean. A wet ceiling under a bathroom is not automatically the shower. A toilet that rocks is not automatically a wax ring. Guessing at parts turns one problem into three service calls.

The repairs that come up most

Dripping faucets come down to the type of valve inside. A compression faucet drips because the seat washer is worn and the brass seat under it is scored. A cartridge faucet drips because the cartridge is finished. Ceramic disc faucets usually want the disc set or the inlet seals. The parts are cheap. Tracking down the right cartridge for a fifteen-year-old trim set the manufacturer stopped supporting is what takes the time, and sometimes the honest answer is that a new faucet costs less than chasing the part.

A running toilet is nearly always one of two components. The flapper has gone hard, or the seat it lands on is pitted, so water trickles out of the tank into the bowl and the fill valve keeps topping the tank back up. On a metered service you pay for every litre of that. Nothing to hear, nothing to see in the bowl, which is why a silent flapper leak normally gets found on a water bill rather than in a bathroom.

Leaks on pipes and fittings have causes worth knowing. Pinhole leaks in copper are erosion-corrosion, caused by water moving too fast through the pipe, often because the run is undersized or a pressure reducing valve upstream has failed. Yellow brass fittings can dezincify, leaving a pink, chalky, porous fitting that lets go under ordinary pressure. Neither is a one-off.

Low water pressure is a symptom, not a diagnosis

The first question is whether it is the whole house or one fixture. If it is one tap, the cause is almost always local: a plugged aerator, a partly closed angle stop, a blocked screen inside the cartridge. Those are quick.

Whole-house pressure loss is a different conversation. We put a gauge on an outside tap and read static pressure with nothing running. A low reading points at the pressure reducing valve, a main valve that is not fully open, or the water service itself. A high reading is its own problem, and it surprises people: a failed PRV letting full street pressure into the house is what blows out toilet fills, washing machine hoses and water heater relief valves.

In the older parts of Toronto the answer is often the pipe itself. Galvanized steel supply lines scale shut from the inside over decades, and the restriction is always worst at the threaded fittings. Nothing shows from outside. The pipe looks the same as it did in 1935. What you notice is that the shower dies the moment someone runs the kitchen tap, and that hot is worse than cold. No amount of cleaning fixes that.

When a repair is the wrong call

Sometimes the right advice is to stop repairing. A third pinhole in the same copper run in two years is not three separate repairs, it is a section of pipe telling you what it plans to do next. Patching galvanized at the leak leaves the rest of the run as restricted as it was. Replacing one brass fitting on a Kitec system leaves every other fitting in place.

We will say so when that is what we are looking at, and give you the scope of the larger job so the comparison is real. Then it is your call. Patching to get through a sale is a legitimate decision and we will do it. What we will not do is take the repair money and stay quiet about the pattern.

It runs the other way too. A twenty-year-old faucet with a cartridge still in production does not need replacing because it is twenty years old.

Questions

Plumbing Repairs, answered.

Do you charge a trip fee or a call-out fee?

No. Travel inside our Toronto and GTA service area is built into our pricing, so there is no separate trip charge. We look at the problem, tell you what is wrong and what it costs to put right, and you decide before any work starts.

Why is the water pressure low in only one bathroom?

When it is isolated to one area, the restriction is usually close to the fixture: a clogged aerator, a screen blocked with debris inside the cartridge, an angle stop that was never opened fully after a previous repair, or a flexible supply line that has been kinked. If that branch is old galvanized pipe, the scale inside the pipe is the more likely answer and cleaning parts will not help.

Is it worth repairing an old faucet or should I just replace it?

It depends entirely on parts. If the cartridge or stem set is still available, a repair is straightforward and the faucet will keep going for years. Once a manufacturer has discontinued the trim, sourcing becomes the expensive part of the job and replacement usually costs less. We check availability before recommending either way.

My toilet runs on and off through the night. What causes that?

Water is escaping from the tank into the bowl, so the fill valve cycles to bring the level back up. Nine times out of ten it is a flapper that has hardened, or a pitted flush valve seat that the flapper can no longer seal against. Both are inexpensive. Left alone, a silent leak like this runs continuously and you pay for the water.

Do you work evenings and weekends?

Our hours are Monday to Friday, nine to five, with Saturdays by appointment. We are closed Sunday. Messages left outside those hours are returned the next business day. If something is actively causing damage, shut the water off at the main first, then call rather than sending a web form.

Is the repair covered by a warranty?

Coverage depends on the type of service, the materials used, and the manufacturer warranty on any parts supplied. The terms that apply to your job are set out on your quote and invoice. Ask before you approve the work and we will tell you exactly what applies to that specific repair.

Get a quote

Tell us about the job.

Send the details through the quote form and we will come back to you with next steps. For anything urgent, call the office. A phone call always beats a web form.

Call the office(742) 688-3747Request a Quote

Mon–Fri 9:00am–5:00pm · Saturday by appointment. We do not advertise 24-hour emergency service. Messages received outside regular business hours are returned as soon as possible on the next business day.